Legal

Terms of service

The agreement between your institute and LigimeX for using LigiLearn. We have kept it short and readable.

Last updated: September 2026 Provider: LigimeX Product: LigiLearn

In short

  • You pay per active student, monthly, with every module included.
  • Your data stays yours. Export it any time; we delete it when you ask.
  • Use the software lawfully and keep your accounts secure.
  • Either side can end the subscription with notice. No lock-in.

1. Acceptance

By creating an account, signing an order form or using LigiLearn ("the Service"), the institute ("you", "Customer") agrees to these terms. If you are accepting on behalf of an institute, you confirm you have the authority to do so. The privacy policy forms part of these terms.

2. Accounts and access

  • The Customer's administrator creates and manages user accounts for staff, students and parents, and assigns their roles and permissions.
  • Each user is responsible for keeping their credentials confidential. Accounts must not be shared.
  • You must tell us promptly if you suspect an account has been compromised.
  • We may suspend an account that is being used in breach of these terms or in a way that threatens the security of the Service.

3. Subscription and billing

  • Price: ₹2 per active student per month for up to 500 students and ₹3 per active student per month above 500, subject to a minimum of ₹399 per month, plus applicable GST. Published prices may be updated for new subscription periods with at least 30 days' notice.
  • Student count: active students enrolled in the current academic session on the billing date.
  • Billing: monthly in advance, or annually in advance at the same per-student rate if you prefer a single invoice.
  • Included: all modules, unlimited users, setup, data migration, training, updates and support.
  • Not included: optional bulk SMS credits, billed at telecom cost, and payment gateway fees charged by Razorpay on online transactions.
  • Late payment: if an invoice remains unpaid 15 days after its due date we may restrict access until it is settled. Your data is never deleted for late payment.

4. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose or to store unlawful content;
  • upload malware or attempt to gain unauthorised access to the Service or other customers' data;
  • send unsolicited bulk messages to people who have not consented to hear from your institute;
  • copy, resell, sublicense or reverse-engineer the Service;
  • use automated tools to scrape or overload the Service.

You are responsible for the accuracy and lawfulness of the data your users enter, and for having the consents needed to store it, including parental consent for minor students.

5. Your data

  • You own all data you and your users enter into the Service. We process it only to provide, support and improve the Service, as described in the privacy policy.
  • You can export your data at any time from within the Service or by asking support.
  • On termination we delete your data within 90 days, or sooner on request, except records we are legally required to keep.
  • We do not sell your data and never use student data for advertising.

6. Availability and support

  • We aim to keep the Service available at all times and schedule maintenance outside Indian school hours wherever possible, with advance notice for planned downtime.
  • Backups are taken daily and stored in India.
  • Support is available by phone, WhatsApp and email from Monday to Saturday, 9 AM to 7 PM IST, in Hindi and English. Critical issues affecting sign-in or fee collection are prioritised.

7. Intellectual property

LigiLearn, its design, code and documentation are owned by LigimeX. Your subscription grants a non-exclusive, non-transferable right to use the Service for your institute during the subscription period. Feedback you give us may be used to improve the Service without obligation.

8. Termination

  • You may cancel at any time from your account or by writing to us. Cancellation takes effect at the end of the current billing period; there is no cancellation fee.
  • We may terminate for material breach of these terms that is not remedied within 15 days of notice, or immediately for conduct that endangers the Service or other customers.
  • After termination you have 30 days to export your data before deletion begins.

9. Liability

  • The Service is provided with reasonable skill and care. We do not guarantee it will be uninterrupted or error-free.
  • To the extent permitted by law, our total liability arising from the Service in any 12-month period is limited to the subscription fees you paid in that period.
  • We are not liable for indirect or consequential losses, or for losses caused by your users' actions, your internet connectivity or third-party services such as payment gateways and telecom networks.
  • Nothing in these terms limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of India. Any dispute will first be raised with us in writing so that we can try to resolve it; failing that, it will be subject to the exclusive jurisdiction of the competent courts in India.

11. Changes to these terms

We may update these terms from time to time. Material changes are announced by email or in-app notice at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.

12. Contact