Legal

Refund and cancellation policy

How cancellation works, the limited cases in which a payment is refunded, and how long a refund takes.

Last updated: October 2026 Provider: Ligimex Product: LigiLearn

In short

  • You can cancel at any time. Cancellation takes effect at the end of the paid billing period.
  • Subscription fees are not refunded once a billing period has begun.
  • We do refund duplicate charges, payments that were debited but not applied, and periods in which we failed to provide the Service.
  • The payment gateway fee is never refunded.

1. Scope

This policy covers two kinds of payment:

  • Subscription fees that an institute pays to Ligimex for LigiLearn, as described in the terms of service.
  • Fees paid to a school by a parent or student through the online payment option. These are explained in section 8.

2. Cancellation

  • You may cancel the subscription at any time from your account or by emailing info@ligimex.in from an authorised account.
  • Cancellation takes effect at the end of the current billing period. The Service continues to work until then, and no further invoices are raised afterwards.
  • There is no cancellation fee.
  • After cancellation you have 30 days to export your data. Deletion is completed within 90 days of termination, as described in the privacy policy.

3. Fees that are not refunded

Subscription fees are non-refundable once a billing period has begun. In particular, we do not refund:

  • the unused part of a billing period, including when you cancel part-way through it;
  • fees for a period in which the Service was available but not used;
  • fees paid in advance for a monthly or annual period that has already started, including when the number of active students falls during the period;
  • setup, data migration and training, which are delivered at the start of the subscription as part of the fee;
  • fees for an account that we suspended or terminated for a breach of the terms of service;
  • payments made by mistake, or because of a change of mind or of plans.

4. When we refund

A refund is made only in the following cases:

  • Duplicate charge: the same invoice was paid more than once. The extra payment is refunded.
  • Payment not applied: money left your account but the payment failed or the subscription was not activated or renewed, and the amount was not returned automatically.
  • Service not provided: the Service was unavailable to you because of a fault on our side, you told us in writing, and we did not restore it within 15 days. We refund the fee for the period in which it was unavailable.
  • Required by law: where the law requires a refund.

5. Payment gateway fee

Online payments are processed by Razorpay, which charges a fee on every captured transaction (currently about 2.5% of the amount). Razorpay does not return this fee when a payment is refunded, so it is deducted from the refund and only the remaining amount is returned to you.

If a payment was debited from your account but never captured by the gateway, it is returned in full by your bank or the gateway, because no fee applies to it.

6. How to request a refund

Email info@ligimex.in with the subject "Refund request" within 7 days of the payment or of the problem, and include:

  • the institute name and the name of the person writing;
  • the invoice or receipt number and the payment reference;
  • the date and amount of the payment;
  • the reason for the request.

Requests received after 7 days, or without the payment reference, may not be eligible.

7. Refund timelines

  • We acknowledge your request within 2 working days.
  • We tell you whether it is approved within 7 working days.
  • An approved refund is sent to the original payment source: the same card, UPI account or bank account that made the payment.
  • After we start the refund, your bank or card issuer usually takes 5 to 7 working days to show it in your account.

8. Fees paid to a school

When a parent or student pays a school fee online through LigiLearn, the payment is made to the school. Whether a school fee is refundable is decided by that school's own refund policy, not by Ligimex.

  • Please contact the school for any request about a school fee.
  • Where a school approves a refund, it is returned to the original payment source. The payment gateway fee charged on that payment is not returned.
  • A duplicate charge or a payment that was debited but not recorded can be reported to the school or to Ligimex at info@ligimex.in, and we will help resolve it.

9. Contact